Refunds
A payment buys a position determined by the amount paid. Because rank is relative to what others pay, your position can and will change after purchase. That is the product working as described, and is not grounds for a refund.
When we will refund
- Your payment succeeded but no listing appeared, and we cannot make it appear.
- You were charged more than once for the same bid.
- We removed your listing for a reason that turns out to be our error.
In those cases we refund the amount in full, and the corresponding payment stops counting toward your rank.
When we will not
- Someone outbid you and your position fell.
- Your listing received fewer clicks than you hoped for.
- We removed your listing because it breached the content rules in our Terms.
How to ask
Email hello@emojibid.lol from the address you used at checkout, within 30 days of the payment. Refunds are issued through Dodo Payments to the original payment method.